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πŸ“š Documentation

Comprehensive guides and tutorials covering all features and use cases.

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❓ FAQ

Answers to common questions about features, security, pricing, and more.

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πŸ”§ Troubleshooting

Solutions for common problems and issues you might encounter.

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πŸ’¬ Contact Us

Get in touch with our support team. We're here to help.

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Getting Started Resources

Start here if you're new to 25cent.cloud.

Quick Start Guide

Get started in 5 minutes. Upload your first file and share it securely.

Read Guide β†’

Security Basics

Learn about passwords, expiration times, and Self-Destruct controls.

Learn More β†’

Analytics 101

Track access activity with device-type insights and counters.

Explore β†’

Pro Tips

Power-user tips and tricks to maximize your productivity.

View Tips β†’

Feature Guides

Deep dives into uploading, security, analytics, and more.

Browse Guides β†’

Common Issues & Solutions

File too large error

  • File sizes are limited to 2GB per upload.
  • Split large files into parts using zip compression (7‑Zip, WinZip, or macOS Finder β†’ Compress).
  • Upload the parts and share the link(s) together.

Upload stuck at 99%

  • Wait 1–2 minutes; large files can finalize slowly.
  • Refresh the page and try again.
  • Clear your browser cache and retry.
  • Disable VPNs or proxies and try again.
  • Change DNS to 1.1.1.1 and retry.
  • If it still fails, contact support and include your username.

Link doesn’t load

  • If a link is expired or burned, it can’t be re-enabled.
  • Create a new link from the dashboard or ask the sender to resend.

File not downloading

  • Confirm the link is still active and hasn’t burned.
  • Try a different browser or device.
  • Check available disk space before downloading.

Full troubleshooting guide β†’

System Status

All systems operational. For live checks and metrics, visit the status page.

Service Status Uptime (30 days)
File Services ● Operational 99.98%
Security ● Operational 99.99%
Connection ● Operational 99.95%
API ● Operational 99.99%
Web App ● Operational 99.99%

View detailed status page β†’

Still Need Help?

Our support team is here to assist you.

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