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Quick Start Guide
Get started in 5 minutes. Upload your first file and share it securely.
Read Guide βCommon Issues & Solutions
File too large error
- File sizes are limited to 2GB per upload.
- Split large files into parts using zip compression (7βZip, WinZip, or macOS Finder β Compress).
- Upload the parts and share the link(s) together.
Upload stuck at 99%
- Wait 1β2 minutes; large files can finalize slowly.
- Refresh the page and try again.
- Clear your browser cache and retry.
- Disable VPNs or proxies and try again.
- Change DNS to 1.1.1.1 and retry.
- If it still fails, contact support and include your username.
Link doesnβt load
- If a link is expired or burned, it canβt be re-enabled.
- Create a new link from the dashboard or ask the sender to resend.
File not downloading
- Confirm the link is still active and hasnβt burned.
- Try a different browser or device.
- Check available disk space before downloading.
System Status
All systems operational. For live checks and metrics, visit the status page.
| Service | Status | Uptime (30 days) |
|---|---|---|
| File Services | β Operational | 99.98% |
| Security | β Operational | 99.99% |
| Connection | β Operational | 99.95% |
| API | β Operational | 99.99% |
| Web App | β Operational | 99.99% |