Troubleshooting Guide

Common problems and solutions for 25cent.cloud.

Upload Issues

Upload Fails Immediately

Check:

• File size (max 2GB per upload)
• Internet connection is stable
• Browser is up to date

Solution:

• Restart browser and retry
• Try a different browser
• Compress or split the file into smaller parts

Upload Hangs/Freezes

Causes:

• Slow internet connection
• Large file with poor connection
• Browser tab closed during upload
• Computer went to sleep

Fix:

• Close other bandwidth-heavy apps
• Use wired connection if possible
• Upload during off-peak hours
• Upload smaller files first
• Set DNS to 1.1.1.1 and retry

File Corrupted After Upload

Verify:

• Original file is not corrupted
• Download completed fully (100%)
• Enough disk space when downloading

Solution:

• Re-download and try again
• Contact support if persists
• We auto-verify file integrity

Download Issues

Can't Access Share Link

Reasons:

• Link has expired or burned
• Wrong password entered
• Click limit reached

Solutions:

• Check expiration date or timer
• Verify password (case-sensitive)
• Request a new link from the uploader

Download Fails/Incomplete

Check:

• Internet connection is stable
• Disk space available (at least 2x file size)
• Antivirus not blocking download

Try:

• Pause and resume download
• Refresh browser and retry
• Use different browser
• Disable VPN/proxy

Download Is Very Slow

Possible causes:

• Slow internet connection
• Network congestion
• Large file size
• Distance from server

Improve speed:

• Close other internet apps
• Restart router
• Download at different time
• Use wired connection

Account Issues

Can't Log In

Steps:

1. Click "Forgot Password"
2. Enter your email
3. Check email for reset link
4. Create new password
5. Login with new password

If still not working:

• Check email for link (may be in spam)
• Verify email address is correct
• Contact support

Account Disabled

Reasons:

• Suspicious activity detected
• Violation of terms of service

Resolution:

• Review Acceptable Use Policy
• Contact support@25cent.cloud
• Explain the situation
• We’ll review and respond

Sharing Issues

Recipient Can't Open Link

Check:

• Link copied correctly (no extra characters)
• Not in a web filter/firewall
• Browser is up to date

Try:

• Copy link again carefully
• Use different browser
• Try from different network
• Create new share and resend

Wrong Password Repeatedly

Verify:

• Password is case-sensitive
• No extra spaces before/after
• Copy from message carefully

If locked out:

• Wait 15 minutes
• Request new password from uploader
• Try from different device

Browser/Device Issues

Page Won't Load

Try:

• Hard refresh (Ctrl+Shift+R)
• Clear browser cache
• Disable browser extensions
• Try in private/incognito mode

Upload Button Doesn't Work

Check:

• JavaScript is enabled
• Browser is up to date
• No browser extensions blocking

Fix:

• Update browser to latest version
• Disable browser extensions temporarily
• Try different browser

Mobile Issues

Can't Upload on Mobile

iOS:

• Use Safari or Chrome
• Use Files app to select files
• Large files may fail - use smaller

Android:

• Use Chrome
• File manager to select files
• Verify permission to file storage

Still Need Help?

Contact support (include your username if you have one):

• Email: support@25cent.cloud
• Help Center: Help Center
• Contact Form: Contact Support